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Frequently Asked Questions
Ordering And Delivery
Q. How Much Is Postage?
A. It is an amazing deal. From March 20th, we start to offer worldwide free shipping on any orders over $99 USD via express couriers. However, for the orders under $100 USD, $28 postage will be charged as sample cost. For the details of shipping method, please refer to http://www.austrianelement.com/shipping-options.
Q. How Long Will It Take To Receive My Order?
A. If ship by DHL, you will receive the order in about 3-5 work days after finished payment. For EMS,please allow 5-9 days. If ship by China Post Air Mail, it may take about 7 to 20 days for you to receive.
Q. Can You Deliver To A PO Box?
A. Yes.It is not problem. But it only can be posted via EMS.
Q. How Will My Order Be Packed?
A. Each item of jewellery is packed individually in a soft organza gift bag and then bubble wrapped. It is then posted in a die-cut box and/or a vinyl postage bag for extra protection.
Q. What Currency Do You Accept?
A. We accept US Dollars, Canadian Dollars, Austrian Dollars, Euro, UK Pounds and Chinese RMB.
Q. Do You Have A Minimum Order Amount?
A. Yes. The minimum order amount is US$90.00. However, the sample order is accepted.
Q. How Do I Pay?
A. For international orders, we accept Credit Card, Paypal, Western Union, Moneygram and Bank Transfer. For domestic orders within Great China area (Mainland, Hongkong, Taiwan, Macau), we accept Alipay, Paypal, Bank Transfer and Cash.
Q. How can I get a discount?
A. We offer several discount coupons for our wholesale and returning customers. We'll release the codes at our Blog and Facebook page.
Q. Is Your Site Secure?
A. Yes. We accept payment by Paypal, the most secure payment systems in the world.
Q. Are My Personal Details Kept Secure?
A. Yes. We guarantee that any personal information given to us will remain private and confidential and is never made available to any third party for any reason whatsoever.
Q. How Do I Care For My Jewellery?
A. Please check Jewelry Care.
Q. What Is Your Jewellery Made From?
A. All of our jewellery is 18k gold plated base metal alloy, with genuine Austrian Crystal (Including Swarovski Crystals). The metal parts and chains can be changed to silver if special required.
Q. Do You Have A Printed Catalogue?
A. No. Our website is our catalogue and presents all of the information about our range, and other information relevant to it.
Q. What Is Your Refund And Returns Policy?
A: Please check the section of Return Policy.