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What's your return policy?
(1) Defective Products: We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with AustrianElement.com service team for a advisable shipping method.
(2) Non-defective Products: Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact Austrian Element customer service department for a Return Authorization. All products returned to Austrian Element must be securely packaged in the proper shipping materials and reach Austrian Element without damage and please note that the parcel is for "return products".
The following information are required when you reflect the problem:
* Order number
* Image of defective itmes if possible.
If you have any question regarding return policy, please feel free to Contact Us.